AI & Automation

There is a tendency among buyers to view AI integration as if it were a plug. Pick a model, make the connection to your product and off you go with something intelligent on the other end. The problem is that this is an expensive way to be wrong. For the most part the model is […]

LangChain’s survey of teams puts the number at 57% for those running AI agents in production over the 2024 to 2026 period. Yet MIT has put forward figures from the same timeframe indicating 95% of generative AI pilots have yet to make a dent on the P&L, and Gartner is forecasting that by 2027 more […]

The numbers are stark: some 60 per cent of enterprise AI outlays amount to nothing in terms of material value, while a mere 5 or 6 per cent deliver at scale. This is the reality one has to face when looking to hire an AI chatbot development firm in 2026. There is no denying the […]

You will not find a marketing automation project that has failed on account of the software being incapable. More often than not, it is the workflow itself that is at fault, running on top of poor data or an ambiguous process the team never truly put to bed. There is usually a question of ownership, […]

For the small business owner, the issue is seldom an “AI problem”. It is a matter of workflow, and AI is there to address it provided the scope is right. The difference is worth noting: some 80% of AI projects come to nothing, and you will not see a bad model as the cause. More […]

You get the contract over email. Some one will download it, give it a new name and put it in front of legal. After you have waited and followed up, you get back a revision to pass on to finance, and the final version ends up in a shared drive that is not exactly trusted […]

You will find that the majority of teams don’t have an automation problem per se. They have a process issue and their automation is only serving to highlight it. An invoice sits there for a manual touch, a demo request comes in to an inbox, or some Zap goes quiet because a column was renamed […]

You will not find most enterprise workflow automation projects failing in the engine. They fail in the seams: with a legacy system that has the data, an approval sitting in some inbox, or an exception you did not put in your plans. From the outside, adoption appears to be in good health. Some 70 to […]

You will hear small business owners ask which chatbot to buy. It is the first question on their lips, but also the wrong one to begin with. You should be asking what you need the bot to do in a given corner of your operation: are you looking to capture leads, book an appointment, offload […]