B2B Customer Portal: A Practical Buyer’s Guide
B2B buyers keep telling suppliers the same thing. Gartner’s 2025 research found that 61% prefer a rep-free buying experience, and Spryker’s aftersales data puts customer portals as the second most preferred service channel. The catch is that portals rank only fourth for actual usage. Buyers want to self-serve. Most suppliers have not made the self-serve […]











