Web development for membership organizations

We build platforms that make it easier to join, find value, and manage a membership, with connected billing, content, and account tools for the people running the organization.

200+ projects10+ years

Free 30-minute call. No pitch, no obligation.

Stacked Marketer · Member learning platform
Stacked Marketer · Member learning platform

Trusted by paid communities, membership brands, and publishing teams

Built for membership

Make the membership work from the first signup onward.

The platform needs to support more than a payment and a login. We connect the experience members receive with the access rules, communication, and administrative work that keep the organization running.

01 / 01 / Joining & paid access

Keep signup, payment, and access working together.

A new member expects the benefits they have paid for to be available without contacting support. When billing, accounts, and gated content are handled by disconnected systems, renewals and plan changes can create confusion for members and manual corrections for staff.

Our solution

We map the membership lifecycle and connect the systems responsible for payment and access. Signup, renewal, cancellation, and plan changes are designed and tested together, with account tools that explain the member’s current status.

Related serviceWordPress Development

TrendsPaid membership platform

Trends

We built Trends on WordPress and WooCommerce, bringing premium research, subscriptions, payments, and marketing functionality into one membership platform.

Publishing and paid access connected in one working system.

Read the Trends story

02 / 02 / Member value & engagement

Make the benefits easier to find and use.

An organization can have valuable resources that members rarely discover. A growing archive, disconnected tools, or unclear onboarding can leave people unsure where to begin and make the platform feel harder to use each time they return.

Our solution

We organize the experience around the reasons people joined. Onboarding, navigation, dashboards, and saved content help members find relevant benefits and return to them, with the structure shaped by the type of community or organization you run.

Related servicePortals & Dashboard Development

Stacked MarketerMember dashboard

Stacked Marketer

Stacked Marketer Pro gives members a dashboard for courses, recommendations, bookmarks, and account tools. The onboarding flow captures their interests to inform the learning experience.

Member interests connected to a more useful starting point.

Read the Stacked Marketer story

03 / 03 / Preferences & administration

Keep member choices connected to the tools your team uses.

Email preferences, account details, and membership status can drift apart when they are maintained in different places. Members receive messages that do not reflect their choices, and staff have to trace records across systems to understand what happened.

Our solution

We define which system owns each record and connect the updates that need to move between them. Preference controls, account workflows, and integration checks help the team manage changes consistently while giving members clearer control over their experience.

Related serviceAutomation & Integration

Stacked MarketerMember email integration

Stacked Marketer

Stacked Marketer’s onboarding information and preference center connect to Campaign Monitor, with notification and subscription controls linking the membership experience to email.

Member preferences carried from the platform into email workflows.

Read the Stacked Marketer story

From membership clients

What membership clients say about working with us.

"For a stretch, Refact was effectively our whole engineering team, and it never once felt that way. They moved with us as we grew five times over, shipped what we needed when we needed it, and treated the product as if it were their own."
Scott GarciaProduct Manager
The Sweaty Startup
"Our sales have gone up and work went down. Refact got the user experience right and organized the backend tools to manage payment and our online community operations."
Nick HuberOwner
Membership Community
"They were excellent at understanding our vision. They delivered the prototype on time and implemented the design successfully on our site."
Ethan BrooksHead of Content

Where are members or staff getting stuck?

Tell us how people join, what they receive, and which parts of access, billing, or administration your current setup makes difficult.

Let’s talk

Free 30-minute call. No pitch, no obligation.

Before we start

Common questions from membership teams.

What associations, communities, and paid-content businesses ask before changing their platform.

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Build a platform that makes membership easier to use and run.

Whether you are launching a new offer or improving an established community, we can help connect the member experience with the work behind it.