Website Maintenance Services for the work that continues after launch
We maintain, monitor, and improve your website so updates, technical issues, and day-to-day support have a team responsible for keeping the platform working.
Free 30-minute call. No pitch, no obligation.
Trusted by 100+ founders, publishers, and digital teams
Website maintenance: looking after the systems your site depends on.
Website maintenance covers the recurring technical work needed to operate an existing site. It can include software updates, backups, monitoring, troubleshooting, performance work, and support for the CMS. The right arrangement depends on the platform, its business-critical functions, and which responsibilities your internal team already handles.
WordPress websites
Core software, plugins, and themes need ongoing attention as they change. Maintenance considers those dependencies together with custom functionality, publishing tools, and the infrastructure running the site.
Publishing and content-heavy platforms
Editors rely on working templates, search, media tools, and predictable publishing behavior. Ongoing support helps address the technical issues that interrupt those routines or accumulate across a large archive.
Ecommerce and membership websites
Checkout, account access, payments, and integrations are part of daily operations. Support needs to consider those journeys as well as the public pages users see.
Custom and headless websites
A separate frontend, CMS, and integrations create several systems to maintain. Clear ownership helps make updates and incident investigation manageable across the full setup.
Sites built by another team
An existing website can need a new support partner even when it does not need a rebuild. An initial review establishes how it works, what access is available, and where the main risks are.
Growing teams with ongoing improvements
A working site still needs adjustments as content, campaigns, and business priorities change. Maintenance can provide continuity while larger features or redesign work are scoped separately.
Real projects. Real results.
We improved Broya’s product pages, collections, cart, and subscription experience so shoppers could understand the products and manage recurring orders. The work continued through an ongoing Shopify partnership.
We built a complete paid membership platform for Trends by The Hustle, bringing premium research, subscriptions, payments, and marketing functionality into one scalable WordPress system.
SingularityHub’s redesigned WordPress experience combines flexible content layouts, simpler navigation, and improvements to the mobile experience. Editors can shape pages with less dependence on developers.
What our website maintenance services cover.
- 01
Software and Dependency Updates
We manage agreed core, theme, plugin, and dependency updates with appropriate testing. Compatibility and recovery options are considered before changes reach the live site.
- 02
Monitoring and Issue Detection
We configure relevant checks for availability, errors, and important site functions. Monitoring supports investigation by making issues visible, with coverage and response arrangements defined for the engagement.
- 03
Backup and Recovery Planning
We review backup coverage and recovery procedures for the site and its data. A usable recovery approach needs the right material available and clear responsibilities when it is needed.
- 04
Technical Troubleshooting and Fixes
We investigate problems with layouts, forms, CMS behavior, integrations, and other agreed functionality. Fixes address the cause where practical rather than leaving the same issue to recur.
- 05
Performance and CMS Improvements
We assess slow pages, inefficient assets, unnecessary dependencies, and publishing problems. Improvements focus on the parts of the platform affecting users or the team managing the site.
- 06
Ongoing Development Planning
We help distinguish routine support from larger changes and maintain a practical improvement backlog. Familiarity with the platform makes future work easier to scope and coordinate.
Let’s talk Let’s talk
"Refact's response speed is fast, and answers or solutions come as fast. Site speed went from a D to a B+, themes were safely updated, and we did not need an in-house webmaster."
"They handle our ongoing WordPress development, plugin updates, and security issues. Their project manager keeps tasks organized, and the team responds quickly when we need changes."
"They’ve been great. Our conversion rate has increased from 2.5% to 3.7% over a one-year period. We’ve gotten feedback from our users that our site is easy to navigate and presents all the necessary information. I’d say that they’ve exceeded our expectations."
How we work.
Everything stays connected under one team from the earliest conversations. The people who help define the project are the same people who design, build and support it, ensuring important decisions are not lost between separate partners and the work stays consistent throughout.
Discovery
We understand your current state, define the future state, and shape the right solution, resulting in a clear project blueprint that guides the work ahead.
Design
We translate the agreed direction into user journeys, screens, and interactive flows your team can review before development begins.
Build
Senior engineers turn the approved direction into a fast, reliable and maintainable digital product, thoroughly tested across the devices and environments your users rely on.
Partnership
After launch, we can continue to maintain, improve, and extend the product as your organisation, users, and priorities evolve.
Your questions,
answered.
What clients usually want to know before starting a Website Maintenance & Support project.
Still have a question? Ask usGive your website a team that knows it.
Tell us what your site runs on, what needs attention, and how your team would like ongoing support to work.