01
Audit
We assess your hosting, codebase, plugins, theme, security posture, and performance baseline, so we know what needs immediate attention and what can wait.
Website Maintenance & Support
We provide website maintenance packages for businesses that need ongoing updates, monitoring, fixes, and technical support to keep their site secure, fast, and dependable.
12+ years · 200+ projects · Avg client relationship: 2+ years
Working with us
Website maintenance packages with a team that stays on it.
You get a site that stays current, loads better, and breaks less often. We handle updates, monitor issues, fix problems quickly, and keep the technical foundation in shape so your team can focus on the business.
We support content-heavy websites, ecommerce sites, and custom WordPress builds for media, education, membership, consulting, and ecommerce teams. Most often, that means security and software updates, performance tuning, and ongoing support for new fixes and improvements.
What we cover
Fewer website problems with maintenance that stays ahead of them.
01
Security Updates
We apply core, theme, plugin, and dependency updates in a controlled process with testing before and after release. You reduce the risk of vulnerabilities, plugin conflicts, and emergency patch work.
02
Performance Optimization
We review load times, database bloat, image delivery, scripts, and server behavior to find what is slowing the site down. You get faster key pages and fewer hidden issues that drag down user experience.
03
Uptime Monitoring
We monitor uptime, front-end errors, and critical site functions so issues are caught early. You hear about outages and failures before customers or editors start reporting them.
04
Backup and Recovery
We maintain scheduled backups and verify that recovery steps are practical, not theoretical. You have a clear rollback path if an update, deployment, or hosting issue causes damage.
05
Bug Fixes and Support
We handle the day-to-day issues that pile up over time, from broken layouts and form failures to checkout problems and CMS quirks. You have website support services from a team that already knows your setup.
06
Plugin and Theme Management
We audit what is installed, remove what is unnecessary, and update what still belongs. You end up with a cleaner stack that is easier to maintain and less likely to fail after routine changes.
07
Content and CMS Maintenance
We support publishing workflows, template fixes, Gutenberg block issues, and admin-side cleanup when the CMS starts slowing teams down. You keep editors productive without turning every content problem into a developer emergency.
08
Improvement Roadmap
Good website maintenance service does more than react to tickets. We track recurring problems, identify root causes, and recommend the next fixes that will reduce support load over time.
Our process
Keep your site stable with a maintenance process that stays visible.
02
Plan
We create a prioritized maintenance plan for updates, monitoring, backups, and recurring fixes, so your website support services are proactive instead of reactive.
03
Monitor
We monitor uptime, errors, security alerts, and performance signals, so problems are caught early and handled before they spread.
04
Report
We document completed work, current risks, and recommended next steps, so you always know what changed and what deserves attention next.
Refact's response speed is fast, and answers or solutions come as fast. Our site speed improved from a D to a B+, plugins were cleaned up, and we no longer need an in-house webmaster.
Lawrence Hollins
Publisher, Down East Enterprise Inc.
Overall, they are very reliable and responsive. Refact monitors our plugins and security issues, and they were quick to adjust and support our site updates after hours.
Kendall Shain
Product Manager, The Hustle
They've really taken good care of this project, like they are the owners. Refact migrated the site on time and within budget, and they have been responsive, honest, and easy to work with.
Owner, Special Education Training Firm
FAQS
Commonly asked questions
What is included in your website maintenance packages?
Most website maintenance packages include updates, monitoring, backups, bug fixes, and performance checks. The exact scope depends on your platform, traffic, integrations, and how much change your team makes each month.
How is website maintenance different from website redesign or development?
Maintenance keeps an existing site secure, current, and working properly. Development adds new capabilities, and redesign changes structure, content, or visual presentation.
How quickly do you handle urgent website issues?
Response time depends on the support arrangement and the severity of the issue. For critical outages, broken checkout flows, or security problems, we prioritize triage first and then move to the fix.
Do I need website maintenance if my site is not changing much?
Yes. Even stable sites still face plugin updates, hosting changes, browser changes, expired integrations, and security risks. A site can stay untouched for months and still become more fragile.
Do you only support WordPress websites?
No. We often support WordPress because that is where many maintenance issues show up, but we also work with Shopify and custom web platforms. We review the stack first and tell you if we are a fit.
Can you take over a site another agency built?
Yes. That is common. We start with an audit to understand the codebase, hosting, plugins, integrations, and risk areas before we recommend a website care plan.
Do you provide proactive improvements or only fix problems?
We do both. A good website maintenance service should handle immediate issues and also reduce future ones by removing weak plugins, improving performance, and cleaning up recurring technical debt.
How do you price website support services?
Pricing depends on complexity, traffic, integrations, and how much support you need each month. We usually recommend a structure based on the maintenance load, not a generic package that ignores how your site actually works.
Get started
A clear website maintenance plan before issues pile up
Tell us what you’re building and we’ll get back to you within one business day.